Please make sure you Exit out of any other program you might have open so that the sole task is to run the following scan. Seriously doubt any malware but please go ahead and run a Microsoft Safety scan just to double-check
If you're not using and have no intentions of using Microsoft OneDrive then I'd suggest uninstalling it. Check with the computer manufacturer for updated firmware. Please enable System Protection and create a new System Restore PointĮrror: ( 05:55:53 PM) (Source: Microsoft-Windows-Kernel-Processor-Power) (EventID: 54) (User: NT AUTHORITY)ĭescription: Collaborative processor power controls on processor 3 in group 0 are disabled due to a firmware problem. Please attach both of those logs on your next reply, DO NOT copy/paste the contents of the logs directlyĪTTENTION: System Restore is disabled (Total:118.63 GB) (Free:86.88 GB) (73%) FRST.txt is saved in the same directory FRST is located.Īddition.txt is saved in the same directory FRST is located. When the scan completes, Farbar Recovery Scan Tool shows two messages: The scan may take a few minutes to complete. Please remember to re-enable any Antivirus software when we are finished running scansĬlick Scan. To accept the Disclaimer of warranty, click Yes.Įnsure only the boxes listed below are checkedĭisable any Antivirus software you have installed ONLY if it stops software we may use from working. When the User Account Control window appears, click Yes. This notification is from the Windows Defender SmartScreen Filter which prevents unfamiliar apps from running on your PC.ĭisable smart screen ONLY if it interferes with software we may have to use: What is SmartScreen and how can it help protect me? Locate the file you downloaded on your computer.ĭownloaded files are often saved to the Downloads folder.ĭouble-click the downloaded file to run the Farbar Recovery Scan Tool.Ī Windows protected your PC notification may appear. To find which operating system is installed on your computer, refer to Microsoft's article: 32-bit and 64-bit Windows: Frequently asked questionsĭownload and launch Farbar Recovery Scan Tool There are two versions of the Farbar Recovery Scan Tool available for download: 32-bit and 64-bit.
These logs help our Support team to identify and resolve issues with your computer. The Farbar Recovery Scan Tool is a free Windows utility designed to create troubleshooting logs for your computer. Please do the following so that we can get started and see what's going on. Is this the one we were discussing previously?
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